Our Customer Service Skills training Program provides advanced customer service skills training in India and Abroad, needed to deliver customer service of the highest standard.
Duration : 2 – Days program
Program Outline
Confidence Building.
Positive Thinking & Motivation.
The power of Positive Attitude & Emotions.
Importance of Customer Service Skills.
Promoting the quality Image of the Organization.
Handling Customer Enquiries.
Understand the skills and various methods required for effective communication with customers.
Effective Non-Verbal Communication.
Active Listening.
Handling Difficult Situations.
Handling Difficult Customers
Program Objectives - (At the end of this program participants will have)
Acquired skills to increase sales, profitability and bigger market share from building long-term customer relationships.
Benefited from increased confidence and a more positive attitude towards their work and customers. They will have both, the motivation and the advanced customer service skills needed to deliver consistently, customer service of the highest standard
Acquire the ability to deliver competitive advantage for their company.
